WHO WE ARE

Membership Terms & Conditions 

Membership  

1. Your membership will begin on the day stated in the signup  process and you will be permitted access from this date. These  rules are supplemental to and shall be treated as forming part of  your contract with us for the use of our facilities.  

2. Your membership card will be allocated to you when you first  visit an FTG site. You will need to bring this or another method  of membership recognition with you every time you visit to gain  access. Do not allow anybody else to use it. If you do allow  others to use your membership card, we may terminate your  membership contract. Card replacements may be subject to  charge.  

3. You will be entitled to all the rights and privileges of the type of  membership chosen If you have a peak, full access membership,  you can use the facilities at any time, subject to opening times.  Last entry to any facility is thirty minutes prior to closing.  Clients/members using services not included within their  membership or package may be required to pay for the service  at an additional charge.  

4. To qualify for any reduced rates, you must show the correct and  current proof of identification.  

5. Membership is personal and non-transferable.   

6. Cancellation of your membership can be completed with a  minimum of 15 days notice.

Cancellation  

13. Memberships may be cancelled by giving 15 days’ notice once  you have fulfilled your minimum contractual period required.   

14. For monthly direct debit memberships, you are required to  make at least 1 full monthly payment before you can request  cancellation.   

15. Cancellation of the live direct debit between the user and FTG  may result in membership benefits being revoked.  

Freezing  

16. Freezing your membership is available for a period of 1 – 3  months where any package / subscription has and expiry date.  Memberships must be frozen for a minimum period of 1 month  unless possible due to package type to freeze for less. In which  case the minimum time would 2 weeks. 

17. The Freeze option can only be used on three separate occasions. 

18. Whist your membership is frozen, a Direct Debit will not be  taken but you must ensure your  Direct Debit is still active.   

19. You will not be able to take advantage of any of the benefits of  your membership whilst on freeze and If you wish to use the  facilities, you will be charged the non-member rate.   

20. Where courses or a series of bookings are secured over a series  of consecutive days or weeks freezing may not be possible and a  refund may not be possible.

Payment

21. All activities and memberships must be paid for before  attending.  

22. Additional charges may apply to access facilities or activities that  are not included in your chosen membership type. If you book  onto something that is excluded from your chosen membership,  you agree to pay the appropriate charge. Prebooked activities  that are unpaid may be removed without notice or you may be refused access.   

23. ‘Upfront’ memberships are non-refundable. We will  automatically cancel your membership at the end of the term  unless you choose to renew it. If your membership expires you  will lose the right to your previous price guarantee.   

24. If you book an activity or a class and fail to attend or cancel  without giving the appropriate notice, you may be charged  and/or have any advance booking rights removed. We would ask  that you notify us as per our cancellation policy. To register your  attendances, see reception.

General 

25. If you breach the membership rules or site rules KAL reserves  the right to terminate your membership.   

26. Age restrictions may apply. KAL fitness classes are for 16 years  and over, unless specified.   

27. Members are requested to leave the facilities with enough time  to enable you to use the  showering and changing facilities if  desired and to leave the site premises punctually at the time of  closing.   

28. All sites will close at the advertised closing time. 

29. We reserve the right to use any individual or group photographs  or movie shots of you for PR or promotional purposes unless  highlighted by you otherwise 

30. There may be occasions where we close all or part of the site.  We will do our best to let you know of such closures in advance  of them taking place unless the problem is urgent or in an  emergency. During periods of this instance memberships are  non refundable unless at the discretion of management  however extended use of the facility after contract expiration  may be considered by management. 

40. We may make reasonable changes to the KAL terms and conditions  at any time you can view the updated terms and conditions at  www.ftgym.net 

41. By accessing the facilities and using the equipment, you are  deemed to have read and understood the membership terms and  conditions. We may make reasonable changes to these rules at any  time. 

Standards of  Behaviour  43. You will follow any reasonable instructions given by our staff. You  will not swear at, or act in any way towards those members/visitors,  which our staff may consider as offensive, abusive, or inappropriate.  

44. You will use all equipment and facilities in our sites with  reasonable care. You will not mistreat any equipment or facilities or  use equipment/facilities other than for the purpose for which they are  intended. Please put all equipment back to the correct place after use. 

45. If you are unsure at any time as to how to use any piece of  equipment, you must seek advice from a qualified member of our staff  before you use it.  

46. It is essential that appropriate exercise clothing and shoes are  worn whilst exercising. If you choose to wear garments for religious  beliefs, which we deem to be unsafe for exercise then we cannot be  held responsible for any resulting accident or injury. We ask you to  wear clean, tidy, non-offensive gym attire. We don’t allow you to train  in attire such as jeans, workwear, boots, flip flops or sandals.  

47. Smoking (including e-cigarettes) is strictly prohibited in all areas of  the gym. Any member found to be in breach of this rule may have  their membership terminated.  

48. Members must not cause damage to the premises and/or another  member’s property. You will be liable for any damage caused to the  equipment or facilities through your negligent use.  

50. You must agree to a Health Statement before using the site. You  are accepting full responsibility that you are fit to train and FTG will  not accept any responsibility for the member using the facilities.  

51. On joining FTG, we offer all our members an induction to 

instruct you  on the safe use of the gym  equipment.  We strongly advise you to  undertake  this. This can be booked via  reception. You are declining an  induction at your own risk.   

52. Bags, coats, jackets, or anything, which is considered a trip  hazard, are not to be taken onto the gym floor or into the  studios. Lockers are provided for this.   

Group Exercise  

53. Bookings are taken on a first come, first served basis.   

54. Cancelling a class is to be done 12 hours prior to the class  beginning.  

55. Please only book classes that you know you will be attending.  Booking spaces “in case” is  preventing other customers from  attending their preferred classes. You can book and cancel   classes via our app.   

56. Please arrive at least five minutes before the activity start time.  If you do not arrive before  the start of the session, we reserve  the right to re-allocate your space to another customer.   

57. FTG review the viability of all its activities and classes and may  add, change, or remove  classes as required. These changes are  usually made on a quarterly basis or during periods of  traditionally lower attendance. FTG may also make changes to  class venues or instructors where location or instructor  availability means this is required or for any other reason.  Occasionally, we may need to cancel an activity at short notice  due to instructor availability or low number attendance.  

Lockers and lost and found property 

58. Lockers are provided for you to store your belongings for the  duration of your workout. Lockers will be emptied at night and  members’ items removed to lost property. FTG cannot be held  responsible for any items removed from lockers.   

59. Do not leave items unattended or in an un-locked locker.   

60. FTG will retain any items removed from lockers for a maximum  of 10 days. If you do not  collect your belongings within this  period, your belongings will be donated to charity.   

61. Members are solely responsible for their belongings whilst  attending site. We accept no  responsibility for any loss or  damage to personal property and advise you not to bring   valuables into the gym.   

62. FTG endeavors to return items handed into the lost property,  however, we cannot be held  responsible for loss or damage;  items will be kept for no longer than 10 days.   

Personal Training  

63. Only Personal training sessions previously booked through  reception can be delivered on site. Anyone found to be training  others whilst avoiding this process may have their membership  terminated.